Change Network


Customer Contact Training

  • Certificate III Customer Contact BSB30207

    This program is for those who have contact with customers. This qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge.

  • Certificate IV in Customer Contact BSB40307

    This program is for those who have contact with customers. This qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge.