Discover your potential in leadership and management with this qualification. You’ll learn specialised skills that will help you to excel as a team leader or supervisor, or take the next step in your career. The Change Network understands that it takes specialised skills and knowledge to get ahead and this course is designed to help you set yourself apart from the pack regardless of your industry.


This qualification is facilitated by expert industry professionals who have high level experience and knowledge and are able to guide and support you successfully through your studies. You will develop specialised knowledge which includes communicating effectively as a workplace leader, making a presentation, implementing an operational plan, customer service standards and continuous improvement.


Successfully completing this program will provide you with technical skills that can be applied to many roles in management and leadership including projects and risk management skills. You’ll be a genuine frontline all-rounder ready for anything that comes your way.

This training is subsidised by the NSW government. For more information, please check the

Smart and Skilled tab. 

This website is currently under review. This course is superseded, and the current version will be updated shortly with the launch of the new website.


This course is made up of 10 Units being one core and nine elective units.


  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements


  • BSBCUS401 Coordinate implementation of customer service strategies 

  • BSBCUS402 Address customer needs 

  • BSBINN301 Promote innovation in a team environment 

  • BSBLED401 Develop teams and individuals 

  • BSBMKG413 Promote products and services 

  • BSBPMG522 Undertake project work

  • BSBRSK401 Identify risk and apply risk management processes 

  • BSBSUS401 Implement and monitor environmentally sustainable work practices 

  • BSBWRT401 Write complex documents




This course is designed specifically to assist individuals in broadening their knowledge of business, particularly micro and small business, and the various obligations and regulations that apply. The course also covers other important skill areas such as sales, marketing, people, finance and safety. If you’re looking to become a true-all rounder in business or even just starting out, this is the course for you.


Job roles that this course is suitable for include:

  • Small Business Owners

  • Office or Practice Managers

  • operations Manager

  • Administrators

  • Individuals looking to have existing skills formally recognised


  • Face to Face – Regular scheduled training sessions facilitated by highly qualified, industry professional trainer covering one or two units per session and assessments.

  • Intensive Workshop – A number of intensive (one or two day) workshop sessions in which the entire group gathers to work through the course together. This option requires work in your own time also.

  • Blended – This option may suit individuals who can attend some but not all of the sessions described above and are happy to do some of the course work in their own time.

We strongly believe that everyone has a preferred learning style and we will flexibly adapt the course to suit your individual needs. 


There are no formal entry requirements into the BSB40215 Certificate IV in Business.

Applicants will be advised before enrolment that there will be an assessment of their Language, Literacy, and Numeracy (LLN) skills. The purpose of the LLN online test is to ensure that participants have the LLN skills needed to undertake their course. It will also show how The Change Network can assist participants in any areas where they may need help while studying with us. 

Should any LLN needs be identified at the time of enrolment, The Change Network will make the necessary efforts to ensure that the participant is given every opportunity to achieve a successful outcome. 

Where it isn't possible to meet the applicant's LLN needs, they will not be allowed to start a course until the necessary LLN skills are acquired.

For more information download course brochure.

Up to 18 months
$ 3,995