CONFLICT RESOLUTION
COURSE DESCRIPTION
Wherever two or more people come together, there is bound to be conflict. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Please note that this is not a nationally recognised qualification.
OUTCOMES
-
Understanding the five resolution styles
-
Creating an effective atmosphere
-
Ability to identify the root of the cause
-
Focusing on individual and shared needs
-
Creating a mutual understanding
-
Building a solution
WHO SHOULD DO THIS COURSE?
Job roles this workshop is suitable for include:
-
Team Leaders
-
Aspiring Employees
-
Managers
DELIVERY MODE
This short course is delivered face to face in a group workshop over one day.
We strongly believe that everyone has a preferred learning style and we will flexibly adapt the course to suit your individual needs.
Download our 2019 Short Courses Calendar here.
