Wherever two or more people come together, there is bound to be conflict. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Please note that this is not a nationally recognised qualification.
Understanding the five resolution styles
Creating an effective atmosphere
Ability to identify the root of the cause
Focusing on individual and shared needs
Creating a mutual understanding
Building a solution
WHO SHOULD DO THIS COURSE?
Job roles this workshop is suitable for include:
This short course is delivered face to face in a group workshop over one day.
We strongly believe that everyone has a preferred learning style and we will flexibly adapt the course to suit your individual needs.
Download our 2019 Short Courses Calendar here.