Discover your potential in leadership and management with this Nationally Recognised and Accredited qualification. You’ll learn specialised skills that will help you to excel as a team leader or supervisor, or take the next step in your career. The Change Network understands that it takes specialised skills and knowledge to get ahead and this course is designed to help you set yourself apart from the pack regardless of your industry.
This qualification is facilitated by expert industry professionals who have high level experience and knowledge and are able to guide and support you successfully through your studies. You will develop specialised knowledge which includes communicating effectively as a workplace leader, making a presentation, implementing an operational plan, customer service standards and continuous improvement.
Successfully completing this program will provide you with technical skills that can be applied to many roles in management and leadership including projects and risk management skills. You’ll be a genuine frontline all-rounder ready for anything that comes your way.
MODULES & UNITS
This course is made up of 9 Units being one core and eight elective units.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
MODULE 1 - SAFETY
FOCUS: Keeping you and your staff safe
BSBWHS401 - Implement and monitor WHS policies, procedures and programs to meet legislative requirements
MODULE 2 - FINANCE
FOCUS: Understanding and managing financial performance and reporting
BSBSMB404 - Implement and manage financial performance
BSBSMB406 - Manage small business finances
MODULE 3 - SALES
FOCUS: Managing quality customer service and customer relationships
BSBCUS404 - Address customer needs
BSBCUS401 - Coordinate implementation of customer service strategies
MODULE 4 - MARKETING
FOCUS: Plan marketing activities in a 21st century economy
BSBMKG414 - Undertake marketing activities
BSBSMB413 - Design a digital action plan for small business
MODULE 5 - PEOPLE
FOCUS: Hiring quality people and developing great teams and individuals
BSBSMB417 - Recruit staff
BSBLED401 - Develop teams and individuals
WHO SHOULD DO THIS COURSE?
This course is designed specifically to assist individuals in broadening their knowledge of business, particularly micro and small business, and the various obligations and regulations that apply. The course also covers other important skill areas such as sales, marketing, people, finance and safety. If you’re looking to become a true-all rounder in business or even just starting out, this is the course for you.
Job roles that this course is suitable for include:
Small Business Owners
Office or Practice Managers
Individuals looking to have existing skills formally recognised
Face to Face – Regular scheduled training sessions facilitated by highly qualified, industry professional trainer covering one or two units per session and assessments.
Intensive Workshop – A number of intensive (one or two day) workshop sessions in which the entire group gathers to work through the course together. This option requires work in your own time also.
Blended – This option may suit individuals who can attend some but not all of the sessions described above and are happy to do some of the course work in their own time.
Supported Distance Learning – Select this option if you believe you can study the entire course in your own time but with the unlimited support of our dedicated student support team.
We strongly believe that everyone has a preferred learning style and we will flexibly adapt the course to suit your individual needs.
BSB40215 CERTIFICATE IV IN BUSINESS