Heighten and refine your understanding of business with this qualification. You’ll learn skills in all key areas of business to help you get ahead in your current job role or to take the next step in your career.

This qualification is facilitated by expert industry professionals who have a high level of experience and knowledge, enabling them to guide and support you successfully through your studies. You will develop specialised knowledge in the areas such as communication, operations, human resources, finance, marketing and customer services.

Successful completion of this program will provide you with skills that can be applied to all business centric roles across many industries.


Module 1: Safety

  1. BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements.

Module 2: Business Administration and Operations

  2. BSBWRT401 Write complex documents

  3. BSBMGT403 Implement operational plan

Module 3: Finance

  4. BSBSMB406 Manage small business finances

Module 4: Performance Management

  5. BSBLED401 Develop teams and individuals

Module 5: Marketing

  6. BSBMKG413 Promote products and services

Module 6: Customer Service

  7. BSBCUS401 Coordinate implementation of customer service strategies

  8. BSBCUS402 Address customer needs

Module 7: Continuous Improvement

  9. BSBINN301 Promote innovation in a team environment

  10. BSBMGT403 Implement continuous improvement


This course is designed specifically to assist individuals in broadening their knowledge of business, particularly micro and small business, and the various obligations and regulations that apply. The course also covers other important skill areas such as sales, marketing, people, finance and safety. If you’re looking to become a true-all rounder in business or even just starting out, this is the course for you.


Job roles that this course is suitable for include:


  • Small Business Owners

  • Office or Practice Managers

  • Operations Manager

  • Administrators

  • Individuals looking to have existing skills formally recognised


This program will be delivered at fortnightly face-to-face night classes at The Change Network’s head office at Suite 4 6 Cowper Wharf Road, Woolloomooloo NSW 2011

We strongly believe that everyone has a preferred learning style and we will flexibly adapt the course to suit your individual needs. 



  • BSB40215