This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.
Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.
They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources..


This course is made up of 12 Units being four core and eight elective units, of which:​​

  • 4 units must be selected from Group A

  • 4 units may be additional units from Group A or Group B

  • if not listed below, up to  2 electives may be from Diploma or above in the Business Services Training Package

  • if not listed below, 1 elective unit may be from any currently endorsed Training Package or accredited course at Diploma level​

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.


  • BSBLDR501 - Develop and use emotional intelligence

  • BSBMGT517 - Manage operational plan

  • BSBLDR502 - Lead and manage effective workplace relationships

  • BSBWOR502 - Lead and manage team effectiveness


  • BSBLED501 - Develop a workplace learning environment

  • BSBMGT516 - Facilitate continuous improvement

  • BSBPMG522 - Undertake project work

  • BSBRSK501 - Manage risk

  • BSBWHS501 -  Ensure a safe workplace

  • BSBWHS503 - Contribute to the systematic management of WHS risk

  • BSBWHS504 - Manage WHS risk

  • BSBWHS505 - Investigate WHS incidents 


This course is ideal for people who are already in a leadership or management role and are seeking to add to their existing skills. These individuals typically have responsibility for leading and managing others and communicating organisational goals to team members. They may also need to solve problems, use delegated authorities and analyse and interpret complex information.

Job roles that this course is suitable for include:​

  • Business Managers

  • Managers with large teams

  • Office Managers

  • Small Business Operators

  • Individuals looking to have existing skills formally recognised


  • Face to Face – Regular scheduled training sessions facilitated by highly qualified, industry professional trainer covering one or two units per session and assessments.

  • Intensive Workshop – A number of intensive (one or two day) workshop sessions in which the entire group gathers to work through the course together. This option requires work in your own time also.

  • Blended – This option may suit individuals who can attend some but not all of the sessions described above and are happy to do some of the course work in their own time.

  • Supported Distance Learning – Select this option if you believe you can study the entire course in your own time but with the unlimited support of our dedicated student support team.

We strongly believe that everyone has a preferred learning style and we will flexibly adapt the course to suit your individual needs. 


  • BSB42015